- Dealerweb reports that enquiries dipped by 17.4% in Q1, despite strong plate-change demand
- Second successive quarterly decline in new car enquiries
- Retail enquiries gravitated towards used cars in Q1 – up 5.2%
- Dealerweb Showroom provides a view of all customer interactions
Automotive ret...
We are excited to announce the launch of our new Academy Webinars - Getting started with Dealerweb.
The webinars are designed for people to join and learn about the basics of using the Dealerweb Showroom platform. We have reviewed the most common FAQs and queries as well as using our own academy e...
A new car is one of the biggest purchases a customer can make, so it’s natural that they want to take time and care to ensure that they’re making the right decision for them. This is why lead nurturing is so important: as the customer sales journey is a relatively lengthy one, coaxing them from one...
At Dealerweb, we’ve been recording and reviewing significant industry trends from the past year, along with our own usage statistics, to gain a better understanding of how automotive retail is evolving.
Most noticeable is that the traditional slow-down in enquiries towards the end of the year happ...
Our latest case study features the adoption of Dealerweb REACT by Brooklyn Hyundai - a family-owned company based in Seaford with over 40 years’ experience in providing exceptional customer care.
As 2023 gets underway, we’ve been able to reflect on a year of success, progress and exciting developments for Dealerweb in 2022.
Our platform for automotive enquiry management is now used by more dealer groups than ever before, helping you deliver the experiences your customers are looking for....
At a time of unprecedented change in automotive retail, meeting constantly evolving customer expectations is a key challenge for dealerships. Digitisation is a core part of this, including the implementation of the right technologies to support seamless online-to-offline experiences for buyers.
Ga...
At a time of unprecedented change in automotive retail, meeting constantly evolving customer expectations is a key challenge for dealerships. Digitisation is a core part of this, including the implementation of the right technologies to support seamless online-to-offline experiences for buyers. This...
In every area of retail, consumer expectations are rising all the time, and the automotive sector is no exception. However people choose to shop and whatever they want to buy, they want the process to be quicker, easier, and more convenient than ever before.
This means that customer experience and...
The automotive customer has changed in recent years, but has the sales and aftersales experience aligned with new customer expectations? Whilst the industry has been focusing on digitising processes, the focus should now shift towards building improved customer experiences, harnessing technology as ...