Our latest ‘Meet the Team’ interview is with one of our great Customer Service team – Natalie Jones. We were able to grab Natalie away from her busy role where we discussed all things Dealerweb, the day to day life as a Support Analyst and her love of gaming! …
Tell us about yourself
I'm stil...
Customers' expectations for their buying experiences are growing exponentially in every area of retail. In particular, they want faster, easier and more personalised journeys from start to finish - and the car-buying experience is no exception to this.
However, providing a comprehensive customer j...
Lead times of new cars, from order to handover, are longer than ever. As you are more than likely experiencing, it isn’t uncommon for customers to have to wait more than six months, or perhaps close to a year, to take delivery of their new vehicle.
All this means that retailers face a challenge t...
CitNOW Group has recently worked in partnership with Auto Retail Network to examine technology and process from the perspective of the main stakeholders, looking at the systems involved, data ownership, the technology, how far the industry has come so far and what’s next for auto retail.
The find...
- Funds from private equity firm Livingbridge and current backer Tenzing will enable fresh acquisitions and European expansion
- CitNOW Group is seeking to transform the customer journey in automotive
- CitNOW Group has the highest penetration of any software provider in the UK motor retail sector ...
CitNOW Group continues international growth with acquisition of Web1on1
- CitNOW Group acquires Europe’s leading automotive messaging platform
- Shared experience and insight will help retailers create more seamless customer experiences
- Expansion will help CitNOW Group deliver on its ambition to...
While lead times for new car deliveries remain long with some manufacturers, on the whole they’re slowly improving - which is welcome news for sales teams. Customers are also gradually coming to terms with the delays that the industry is facing, and are increasingly more accommodating and understa...
September saw strong new vehicle consumer demand drive a 19% increase in enquiries and a 37% increase in orders against the same month in 2020, according to new data from lead management experts at Dealerweb.
The used market slowed for the third consecutive month with a 9% decline in enquiries and...
We are exhibiting at Automotive Management Live next month at NEC Birmingham.
Make sure to visit us at stand C10 where we will joining representatives from CitNOW and Tootle and where you will find Managing Director James Hill and Sales Director Steve Thomas ready to discuss all things Automotive...
Congratulations to Tom Ashe for being nominated Dealerweb’s Employee of the Quarter by his colleagues.
As Client Service Manager, he always goes above and beyond to support his team and is a much-valued member of the Dealerweb family.