Deliver your customers
the ultimate experience

Deliver your customers
the ultimate experience

Explore Academy

Learning and Development for Success

Our Academy training programme ensures your dealership has the knowledge and skills needed to deliver the ultimate personalised customer experience.

We offer learning and development that is designed to align with your requirements and processes. The focus of any training session is always the outcome; improved understanding and use of Dealerweb, to improve the quality and interactions you have with your customers.​​

The learning you receive is designed and led by experts with automotive experience in both sales and aftersales. Our training is truly multi-channel; providing you with a convenient blend of learning to suit your requirements to and schedule.

For both new and existing users, free to attend as part of your Dealerweb subscription. Interactive, live sessions ensure you receive high quality training with the ability to ask questions along the way, resulting in maximum levels of knowledge. Hosted by one of our expert Academy Coaches who will share great insights and best practices to help you with our Dealerweb products.

A salesman in a dealership showroom using a tablet with sales women handing over the keys to a customer and his son

Virtual: Getting Started with Dealerweb Showroom​

Recommended for: Sales Managers, Sales Executives, Admin, Reception Team, or other Dealership Roles

This session will provide you with all you need to know to start using your Dealerweb Showroom platform. Hosted by one of our Coaches with a blend of live system demonstration and Q&A, we will cover the basics such as:

Setting your preferences, Customer enquiry loading, Searching customer / through group, Contact notes, Lost sale process, Overdue contacts, CitNOW video integration and key support channels.

Book now
A sales women in a showroom showing her colleague data on a tablet

Virtual: Getting Started with Dealerweb Showroom for Managers

Recommended for: Sales Managers

This session will provide Managers with all they need to know to start using their Dealerweb Showroom platform. Hosted by one of our Coaches with a blend of live system demonstration and Q&A, we will cover the basics such as:

Dashboard overview, Customer Summary page, Allocating leads, Dealbuilder+/ Dealbooks (Cashback and negative deposits), Most Used Report and Q&A.

Book now
People in a showroom sitting around a table and having a discussion

Physical

Onsite training at your dealership, provided by our expert Academy coaches, tailored for your business and designed to help you get the most out of your Dealerweb subscription.

  • Hands on practical training using your own Dealeweb subscription, with Academy coach guidance
  • Directed at all staff within your dealership to maximise efficiency and minimise disruption to site operations.
Arrange now
A women on her laptop completing some Academy online learning

Digital

Informative and instructional – on demand learning for individuals to help you develop and evolve. Access online module based learning 24/7 for maximum convenience. With all training-related items in one place – it’s an easy way to get started and be empowered to get the most out of Dealerweb.

  • Accessible at your fingertips​ - All training in one place
  • Delivered through a blend of eLearning modules and video learning
  • Get started with the basics right through to your advancing your skills, all at your own pace​ (Receive an official certificate each time you complete a module)
  • Covers the essentials, plus insights into best practice

All modules available through the Dealerweb Dashboard under the help tab.

Dashboard login
A salesman and women in a showroom, talking

Bespoke

The Academy can support you in creating a complete bespoke program, designed to understand and address your specific challenges and requirements.

We deliver bespoke training to match your exact needs

  • Delivered onsite or virtually, making it easier to train your team efficiently
  • Identifying your KPI’s and tailoring a program to help you achieve your outcomes
  • Scaleable – can be delivered to an individual Group or OEM
Contact us

What our customers say

Quote mark

Easy to follow, answered questions along the way. Quick session with the info we needed with a link to playback if required to re watch.

Quote mark

As someone taking on a management role a very informative course, lots of things covered that will help me manage the team.

Subscribe to stay up to date with the latest from Dealerweb

Get in contact

+44 (0)1392 247477

info@dealerweb.co.uk

Eight Technology Ltd
Turing Building, Babbage Way, Exeter Science Park, EX5 2FN, United Kingdom.